Refund Policy
At From Drab to Fab, we are committed to providing quality furniture and home furnishings along with exceptional customer service. Your satisfaction is important to us, and we want every purchase to meet your expectations. If you are not completely satisfied with your order, we offer a straightforward return and refund process.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned in the original packaging
- Include all accessories, components, and documentation (if applicable)
- Accompanied by proof of purchase
Returns requested after the 30-day return period may not be accepted.
Return Process
To initiate a return, please contact our customer support team with your order details.
Once your return request is approved:
- Securely repackage the item in its original packaging.
- Follow the return instructions provided by our support team.
- Ship the item to the designated return address.
Returns are processed by mail only.
Return Shipping
For eligible returns due to damaged, defective, or incorrect items, return shipping may be covered by us.
If the return is due to a change of mind, incorrect order placement, or other customer-related reasons, the customer may be responsible for return shipping costs.
Restocking Fee
We do not charge any restocking fees on approved returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Clear photos of the damaged or defective item
- Your order number
- A brief description of the issue
Claims submitted without supporting documentation or after the 7-day reporting period may not qualify for a refund or replacement.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are typically processed within 7 business days and issued to the original payment method used during checkout.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Shipping Information
Processing Time: 1–2 Business Days
Transit Time: 3–7 Business Days
Shipping Region: United States
Shipping Method: Standard Shipping
Contact Information
Business Name: From Drab to Fab
Address:
504 1/2 Route 6 Scranton Carbondale Hwy
Mayfield, PA 18433, United States
Email: shiloh.richner@yahoo.com
Phone: +1 570-687-7779
Customer Service Hours
Thursday–Friday: 10:00 AM – 4:00 PM
Saturday–Sunday: 10:00 AM – 2:00 PM
Monday–Wednesday: Closed
Response Time
Our customer support team strives to respond to all inquiries within 24–48 business hours.